Terms & Conditions

Section1: Booking

Places on courses can only be guaranteed if the payment/deposit has been received. All bookings and course payments are NON REFUNDABLE and NON EXCHANGEABLE.

All practical courses must be booked in advance and deposit paid at the time of booking in full. All funds paid are non-refundable and non-exchangeable. Once you pay the deposit then your tutor will give you payment details so that you can pay the outstanding amount at least 2 weeks prior to the course date. Please note that ALL DEPOSITS ARE NON REFUNDABLE AND NON EXCHANGEABLE.

On days when there is only one booking students will be contacted and will therefore be responsible for their own clients/ models to work on and demonstrate the practical skills during the course.

Inspire therapy training reserves the right to decline applicants for valid reasons.

Prices can be altered at any time to reflect costs of training however Inspire will always remain competitively priced. Old prices will only be honoured at the discretion of Head Office. Discounts are only honoured at the time of the promotion, past discounts found online will not be accepted. Please contact your tutor to ask about any current offers, ALL discounts applicable will be on the homepage. We are not responsible for old pages being found online.

The prices shown on the website at the time of booking are the prices you will be charged. We cannot be responsible for the incorrect prices put out on the internet by tutors past or present, therefore the prices on the Inspire website alone are the prices we will honour. Prices can be altered at anytime.

We are not responsible for any emails that you do not read on time which relate to your course, changes or cancellations. If you are undergoing a distance learning diploma you should receive an acknowledgement email when you send in work, then wait no longer than 7 to 10 working days to receive your feedback and further units. If you do not hear from your Inspire rep them please email tutors@Inspiretherapytraining.com and we can re send any emails you didn’t receive. We will not be held responsible for students not receiving work and not contacting us about this issue. Once a year Inspire Head Office will close for Annual leave to update the website, manuals, and for training. This will not impact on your home study training and work will be assessed and returned with feedback within the allocated time above.

According to the distance selling regulations 2000 you have the right to a 14 day cooling off period where during the first 7 days after booking a course you have an unconditional right to cancel. This is to be notified to us in writing.

If you have requested in-house training then you will negotiate travel expenses with your chosen tutor. It is a contract between the tutor and student and is not connected to Inspire Therapy Training.

Tutors can and do move address, but your tutor will notify you of any changes to your training or venue.  If for any reason the tutors new address is too far for you to travel you will be offered alternative training at the nearest tutor to you.

You are booking a course with a freelance tutor who is neither paid by nor employed by Inspire Therapy Training. We are acting as booking agents for that tutor. We ensure our tutors are suitably qualified and carry the appropriate insurance to practise as therapists and tutors. We do spot visits of the tutors and receive feedback after training. We are not responsible for any actions during the training day that result in a claim against the tutor either in their actions, negligence or use of products. It is a legal requirement that all students and models are patch tested up to 48hours prior to attending any course in lash and brow tinting, lash extensions, lash perming. Failure to do so could result in serious harm or injury. In any event where a claim is raised it will be against the tutor who will release to you their insurance policy details in the first instance.

Under no circumstances do we allow children to attend our training venues.

All our venues have a no smoking policy on site and within the grounds.

Home Study Bookings

Home study diplomas are to be conducted in your own time and each course has a maximum length of study.

Anatomy & Physiology – 12 months

Crystal and Colour Therapy – 12 months

Aromatherapy full course, and reflexology full course – 24 months

Aromatherapy and reflexology both without A&P – 12 months.

The start date is taken from the initial payment date. Any students wishing to terminate their training will do so at their choice, no refund will be given and re starting a course will result in the fee being paid again.

All home study diplomas are subject to a non refundable and non exchangeable policy. It is not the responsibility of your tutor to contact you with regards to your home study work, we will not remind you of the time allocation left and once this time is up your contract with Inspire will be terminated. In the event of your course ending prior to unit completion then a £20 charge per outstanding unit can be made to extend your study time. All units outstanding to be paid for upfront and a time limit of two units per month allocated. This decision to extend your studies must be made within two weeks of your course time ending.

When you book on a distance learning diploma with a practical element you would naturally go to your nearest centre. Please be aware that our tutors are freelance and may not be working with Inspire at the time you need to do your practical element, you will then need to travel to again your nearest location which maybe a little further.

All courses are non refundable and non exchangeable. If you book on multiple home study courses the date for completion will be at the same time. For example if you book colour and crystal therapy you will have 12 months to complete. If you book colour therapy and aromatherapy with A&P, you have 12 months to complete the colour therapy and 24 months in total to do the aromatherapy.

If you plan to do voluntary work with our diplomas please check with your organisation that it is what they need for their insurance purposes. We cannot be held responsible for anyone who doesnt research their training needs thoroughly enough.

** Plagiarism ** Inspire Therapy Training will not pass nor certify work which is not the students own. Procedures are in place and we will not accept work copied off the internet. Any student that does this will not receive the next units until work is sent in their own words. We have the right to withhold certification and use verbal questions via telephone should we suspect this to be the case.

Please note: You will be sent unit one and unit two first of all. Please send in your completed unit 1 as soon as it is complete. You then have unit two to be working on. When we send you unit 1 feedback we will attach unit 3. This will continue as long as the time allowed permits. We will stop sending work once the allocated time is up. You are purchasing a tutor led diploma with guidance and support via email. You are not purchasing individual units in your chosen subject, nor will you receive the outstanding units once your time is lapsed. If you require additional time to complete this diploma then this can be negotiated in line with the terms and conditions.

Section 2: Cancelling

1. All courses must be booked in advance and paid at the time of booking in full. All funds paid are non refundable and non exchangeable. Some venues will accept a deposit. Where the venue allows you maybe able to pay a deposit, this fee will be stated on the bookings page. If you pay the deposit then your tutor will give you payment details so that you can pay the outstanding amount at least 2 weeks prior to the course date. Please note that ALL DEPOSITS ARE NON REFUNDABLE AND NON EXCHANGEABLE. All funds paid are non refundable and non exchangeable under any circumstances

All PAYMENTS are strictly non refundable and non transferable. If you cannot attend a training day then you must give us advance notification of 72 hours.

Where at least and more than 72 hours notice is given :- In cases such as this you will not receive a refund, however you will be offered the option to reschedule your training. In this instance a £30 administration fee is charged PER DAYS TRAINING CANCELLED & RESCHEDULED (this is £30 for each calendar date cancelled regardless of the amount of hours planned for that date)

Where less than 72 hours notice is given:- Please note that you will lose your course fee and training days if you do not give 72 hours notice. You will appreciate that late notification will leave our tutor with vacant diary dates that cannot be immediately filled.

In exceptional circumstances, and at the discretion of the course tutor, certain late cancellation notices will not result in the loss of course fees. Examples of such circumstances include medical reasons but we insist that a doctor’s letter is presented to us before we reserve a future training date. In any event, an administration fee of £30 will be charged for each cancelled and rescheduled training days.

Note: We regret that the above discretionary exceptional circumstances can only be applied once. If subsequent planned course dates are again cancelled we reserve the right to retain all monies paid regardless of the amount of prior notice given.

If the above is applied and you are working on a reflexology or aromatherapy course and your practical day or assessment is cancelled by you then you will have to pay £80 per day to have your practical training date, and £40 for your half day assessment directly to your tutor beffore they issue a replacement date and this will be subject to the same terms and conditions of cancelling as above.

Upon cancellation and rescheduling of any course and you are given another opportunity to attend you have one month in order to complete this course of study or else the fee is lost.

Once you have received your home study units and you decide to terminate your training you are not entitled to a refund.

If a tutor cancels for any reason, illness, bereavement etc they will notify you as soon as they are aware of the need to cancel. They will reschedule your training as soon as possible to accommodate your requirements and theirs.

Section 3: At the Venues and on the training day

Inspire Therapy Training are not responsible for the actions of the student once the training is complete.  We are not responsible for future actions in respect of this course.  We make students fully aware of the code of conduct and ethics in relation to being a therapist and what they chose to do once training is complete is their choice and anything deemed unprofessional is there responsibility.  All behaviour deemed dangerous, irresponsible, unethical, illegal, immoral, disrespectful and that which breaks the code of ethics is NOT acceptable nor condoned by Inspire Therapy Training.  This is the responsibility of the student.

If students do not attend on the day of the course, or they are unreasonably late (30 mins, we have a lot to get through and we cannot go over the missed work for anyone attending who turns up late) they shall lose the full course fee. Subject to terms. Tutors reserve the right to refuse to teach any student who is rudely late to their training session at the start or in returning from lunch.

Inspire Therapy Training takes no responsibilities for any valuables or possessions or vehicles whilst you are on our premises.

All students must act and behave appropriately and not undertake any act that would bring dishonour to the Inspire Therapy Training, as this could result in the student being asked to leave the training session with loss of fee.

The students must be dressed appropriately for ALL courses, we do not expect you to wear a therapy uniform, but be clean, presentable, nails natural and short, remove all jewellery except wedding bands.

Hair must be tied away from the face. Nails for massage need to be short and clean from varnish. If nails are too long expect your tutor to ask you to file or cut them short and be prepared to do so to take part in this course.

Children are not allowed at the training venues.

Food will not be provided for at the training sessions so please provide a packed lunch.

Refreshments will be provided – tea, coffee, water

Mobile phones must be switched off in the training rooms at all times.

As part our service to provide excellent customer service we operate an equal opportunities policy. Students will not experience discrimination on any counts. Inspire Therapy Training will not tolerate abuse Physical or verbal abuse to any trainer at any time. Nor will we tolerate any sexism, ageism or racism or any type of discrimination of any sorts. .

Any student at anytime may bring their own model to practise on.

Tutors at Inspire will not tolerate any bullying on their courses between students.

Inspire Therapy Training operates a non-smoking policy at its venues and grounds.

All student and client information is kept confidential – see our compliance with the GDPR (May 2018).

Section 5: Complaints

If you have a complaint about any aspect of your training please contact your tutor in the first instance. Your tutor is a freelance agent and Inspire Therapy Training take their bookings. Please also be aware that upon booking you are agreeing to a training session with a freelance tutor who is neither employed by nor paid by Inspire Therapy Training. All the tutors are self employed and as such work for themselves. Inspire Therapy training is the booking agent for the tutors involved. Any complaint regarding the quality of training/venue will be rectified promptly with our help however the final outcome is at the discretion of your tutor. Any refund is at the discretion of the tutor less the deposit paid. Any correspondence regarding the training/venue should be taken up directly with your tutor. Issues around the manual to be referred to the above email address.  A complaint needs to be received within two weeks of the date of the training date.  Complaints received after this time will not be processed.

Section 6: Copyright

Inspire Therapy Training reserves the rights in the design, text, graphics, images and course material, handouts and website. All materials, handouts, workbooks and other literature supplied by Inspire Therapy Training must not be copied or used in any way. All materials are copyright to Inspire and MUST NOT be reproduced in any form. Some images for the website have been purchased from a stock company so they hold the copyright. Taking an image from the stie which is owned by a stock company is breaching copyright laws. Theft of intellectual property is taken very seriously. Please do not copy any of the information. Stock companies are embedding images with codes that their spy bots can seek and find online, anyone found using images that they do not hold the license for will be sent settlement demands and perhaps taken to court. Inspire Therapy Training hold the license to ALL the images within the site. YOU do not.

Inspire Therapy Training reserves the right to seek financial compensation from any tutor reproducing this manual to be taught for any other company other than Inspire Therapy Training.

Inspire Massage & Beauty Training reserves the right to change the course contents, materials, tutors, training dates/days, price, venue and course requirements at any time without prior notice.

Section 7: Certification

If your tutor does not have your certificate ready for you on the day then we will send it directly to your allocated address from Head Office. We allow 7 to 10 working days for this. Your certificate will be sent much faster if you complete the booking form attached to your confirmation email.

Certificates can be replaced. There is a fee of £30 per certificate to cover the cost of reprinting, postage and searching for the student database for information. Payment is made at the time or ordering your certificate. Certificates will say “duplicate” on them. This is for all certificates both massage, holistic, beauty and reiki.

Section 8: Returning

We invite students who are not 100% confident after the course and have therefore not passed on the day to come and join the next course in the same subject at no charge. Please note this is only available within one month after the date of the first course, after one month students shall need to repay the full course fee. If the student fails to show competence on the second day they will need to pay per day for a tutors additional tuition, the fee is at the discretion of the tutor. Tutors also have the option to ask students to complete a written, oral exam and case studies. This is at their discretion and is to keep standards high. If students pass on the day and would like refresher sessions with a tutor it is at the discretion of that tutor as to the price per hour they will charge.

Section 9: Insurance and Accreditation

If you are insured currently please make it your responsibility to check with your insurance provider if they will insure our intensive fast track courses. We are accredited by external agencies who will cover our courses, other insurance companies will also, but please double check your own insurance.

We are accredited by The Beautyguild, ABT, IPTI and Professional beauty direct. Note that not all courses are accredited by all agencies. On each subject page it will state who that course is accredited by. Of course there are other insurance companies who will accept our courses and please view our accreditations page for even more. Please ask your tutor if they are a member of the Guild of Therapy Lecturers.

Section 10: General Data Protection Regulations

At Inspire Therapy Training we adhere to the GDPR Regulations Act (May 2018) When you attend one of our training course where you are receiving a treatment then you will be asked to sign our Privacy Policy document which outlines the lawful basis on which we collect that data that we require prior to doing you a treatment.

Privacy Policy

This is the privacy notice of Inspire Therapy Training. In this document, “we”, “our”, or “us” refer to Inspire Therapy Training.


  1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
  3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
  7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1.          Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2.          Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us mail@inspiretherapytraining.com. However, if you do so, you may not be able to use our website or our services further.

3.          Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

4.          Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

  • posting a message our forum
  • tagging an image
  • clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at mail@inspiretherapytraining.com.

5.          Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6.          Information relating to your method of payment

At the point of payment, you are transferred to a secure page on the website PayPal or if paying by credit/debit card payment is taken via Stripe payment gateway. No payment details are kept on our website or servers. All payment data is fully secure and safe and processed through stripe who is fully PCI compliant.

7.          Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Use of information we collect through automated systems when you visit our website

8.          Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to keep you signed in our site
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during a live chat with our support team

9.          Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

10.      Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

11.      Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

12.      Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

13.      Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

14.      Data may be processed outside the European Union

Our website is hosted in the United Kingdom

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

Access to your own information

15.      Access to your personal information

  • At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
  • To obtain a copy of any information that is not provided on our website you may send us a request at mail@inspiretherapytraining.com.
  • After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

16.      Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at mail@inspiretherapytraining.com.

This may limit the service we can provide to you.

17.      Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

18.      Use of site by children

  • We do not sell products or provide services for purchase by children, nor do we market to children.
  • If you are under 18, you may use our website only with consent from a parent or guardian

19.      Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

20.      How you can complain

  • If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is [email address].
  • If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
  • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

21.      Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.

22.      Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

23.      Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

We reserve the right to alter the terms at any point.